THE R3 PROMISE

  • Premium pre loved devices

    We're the folks who hook you up with premium new & used gadgets. Think iPhones, iPads, MacBooks, and Samsung, and we've got a bunch of accessories too

  • Fast & reliable shipping

    We promise quick, secure shipping with NZPost overnight courier to ensure your device arrives with you asap

  • love it or return it

    If you don't love your purchase, simply return it to us within 7 days to exchange for something you'll love - no questions asked

  • 6 month warranty

    We make sure our pre owned devices are checked out and good to go, so you know you're getting something reliable. We back all our products with a minimum 6 month warranty.

FAQ's

Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about shopping with us. If you don’t find what you’re looking for, feel free to contact our customer support team.

Contact us

Get in touch

hi@r3.co.nz

The average response time is 24 hours.

Placing an order is easy! Simply browse our products, add items to your cart, and proceed to checkout.

We process orders quickly, so changes or cancellations may not be possible once your order is confirmed. Please contact us as soon as possible if you need assistance.

Once your order is shipped, you'll receive an email with tracking information.

If you are not completely satisfied with your purchase we offer hassle free returns & exchanges within 7 days

The standard warranty period is 6 months from the date of purchase. Some products may have extended warranty periods, which will be noted in the product description.

Brand New:Put simply, it's brand spanking new, still in the box, never been touched.

Excellent:Think of it as practically brand new. No scratches, looks perfect, and works just like it came out of the box.

Good:Alright, so this one's got a couple of tiny scratches or dings, maybe one or two. Nothing major, but you'll see 'em if you look close. pop one of our cases on it, and it'll look good as new.

Fair:This phone's lived a life. It's got scratches, maybe a few dents, you know, a bit rough around the edges. A case will definitely hide most of that, though & we have plenty to chose from!

You can count on our devices—we test them all, so they're in great shape, and they come with at least a 6-month warranty.